Overview
This project set out to empower people by helping them "make contact" with a politician in order to have their concerns addressed.
After conducting empirical research a clear audience was defined. The primary audience was identified as people who had contacted a politician or who wanted to. From here the problem statement was created:
How to help socially conscious people contact politicians quickly and easily?
Research
During research, user interviews, and affinity mapping several key insights emerged. They would contact a politician, as a way of showing them support for their current views. When raising concerns over an issue, they preferred a prewritten/templated email that they could personalise. And they were open to contacting a politician in person or over the phone.
Competitor analysis revealed only one organisation – Getup, attempting to bridge the gap between the public and politicians. Their work was structured around campaigns and getting petitions signed. They did not provide the opportunity to make contact regarding individual issues or show support.
A "make contact" paper prototype was shown to the target audience and was well recieved. Based on the feedback, another iteration was developed and usability testing was conducted. To finalise the project a hi-fidelity prototype of the key journey was created, in addition to a site map.
Techniques used:
• Research
• Interviews
• Competitor analysis
• Persona development
• Mapping user journeys
• Storyboarding
• Sitemap design
• Card sorting
• Concept testing with paper prototypes
• Wireframes
This project was completed as part of a General Assembly UX course, taught by Susan Wolfe.